Privacy Policy

Contact for privacy enquiries

SURPLUS GROUP BUSINESS LIMITED (富盈集團商務有限公司) runs https://surplushk.com. You can reach us about personal information at info@SurplusHK.com or 3997 1228.

From your enquiry to our follow-up

Your name, email, telephone number, selected services and other details travel with the referring page and assigned colleague information. Checks on the form help identify invalid entries and spam. We use Resend to email the enquiry to the company’s responsible staff and copy recipients according to the configured routing, for replies and service follow-up.

Cloudflare provides hosting and request processing. The website server and email service handle the submitted details, and the receiving mail system keeps the enquiry.

Understanding website use

Google Analytics 4 and Google Ads run on the production domains to measure browsing and advertising outcomes, such as contact-link clicks and successful enquiries. Their tags may rely on cookies and browser identifiers.

We also use PostHog for page views and exits, clicks, language choices, form interactions and selected services. The website forwards this information through /ph to PostHog’s US service, including the IP address for geographical analysis. Its configuration uses cookies plus local storage and enables session replay with all form inputs masked. Other visible page material and actions may be replayed. The site’s custom events do not read the enquirer’s name, email, phone or message from the form.

What the browser keeps

• rep stores the assigned colleague in a session cookie so the contact stays consistent across pages.
• Once the email service accepts the enquiry, the sent=1 cookie is set for a maximum of 120 seconds and removed after the thank-you page uses it, preventing repeat conversion counting for that enquiry.
• Analytics from Google and PostHog can also use cookies or local storage.

You can clear or limit these through your browser settings, which may affect the consistent contact display and analytics.

Access, copies and deletion

Use the phone or email on this page to ask to see, obtain a copy of, or delete the personal information we hold about you. Records required for administrative, legal or security reasons must still be retained.

Our hosting, email and analytics providers may handle data outside Hong Kong. Continuing to WhatsApp or another external service brings that service’s own privacy policy into effect for its processing.